Return & Exchange Policy
Exchange Policy
Exchange Request Time Limit
If you receive a product with incorrect specifications, manufacturing defects, or quality issues, please contact AimClick within 15 days of delivery.
Please provide:
- Order number
- Photos or videos showing the issue
- Description of the problem
Our support team will review your request and provide the appropriate solution.
Exchange Due to Quality Issues
If the issue is caused by a manufacturing defect or an error made by AimClick, we will provide:
- Free replacement or repair service
- Coverage of reasonable shipping costs related to the replacement process
Exchange for Non-Quality Issues
Because all AimClick shades are custom-made specifically for each order, we cannot accept exchanges due to:
- Incorrect measurements provided by customers
- Changes in personal preference
- Color preference changes after delivery
- Interior design changes
- Incorrect product selection
We strongly recommend ordering fabric samples before purchase to ensure the color and material meet your expectations.
Return & Exchange Process
1. Submit Your Request
Customers must contact AimClick customer support with:
- Order information
- Product details
- Reason for exchange request
- Supporting photos or videos
2. Customer Service Review
Our support team will review your request within 1–3 business days and provide instructions for the next steps.
3. Product Inspection
If a replacement or return shipment is approved, AimClick will inspect the product after receiving it.
Once the inspection is completed, replacement or other resolutions will be processed within 7 business days.
Refund Processing
If a refund is approved, it will be issued to the original payment method within 7 business days.
Please note that your bank or payment provider may require additional processing time.
Important Notes
- Customers must provide complete order information and clear details about the issue to ensure faster assistance.
- We recommend contacting AimClick before making any return or exchange arrangements.
- Unauthorized returns may not be accepted.
- Final resolution decisions are determined by AimClick based on product condition and order details.
Contact Us
For any questions regarding returns or exchanges, please contact:
Email: support@aimclick.com
AimClick reserves the right to update and interpret this Return & Exchange Policy according to applicable laws and business requirements.