Exchange Policy

Exchange Request Time Limit

If you receive a product with incorrect specifications, manufacturing defects, or quality issues, please contact AimClick within 15 days of delivery.

Please provide:

• Order number
• Photos or videos showing the issue
• Description of the problem

Our support team will review your request and provide the appropriate solution.

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Exchange Due to Quality Issues

If the issue is caused by a manufacturing defect or an error made by AimClick, we will provide:

• Free replacement or repair service
• Coverage of reasonable shipping costs related to the replacement process

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Exchange for Non-Quality Issues

Because all AimClick shades are custom-made specifically for each order, we cannot accept exchanges due to:

• Incorrect measurements provided by customers
• Changes in personal preference
• Color preference changes after delivery
• Interior design changes
• Incorrect product selection

We strongly recommend ordering fabric samples before purchase to ensure the color and material meet your expectations.

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Return & Exchange Process

1. Submit Your Request

Customers must contact AimClick customer support with:

• Order information
• Product details
• Reason for exchange request
• Supporting photos or videos

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2. Customer Service Review

Our support team will review your request within 1–3 business days and provide instructions for the next steps.

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3. Product Inspection

If a replacement or return shipment is approved, AimClick will inspect the product after receiving it.

Once the inspection is completed, replacement or other resolutions will be processed within 7 business days.

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Refund Processing

If a refund is approved, it will be issued to the original payment method within 7 business days.

Please note that your bank or payment provider may require additional processing time.

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Important Notes

• Customers must provide complete order information and clear details about the issue to ensure faster assistance.
• We recommend contacting AimClick before making any return or exchange arrangements.
• Unauthorized returns may not be accepted.
• Final resolution decisions are determined by AimClick based on product condition and order details.

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Contact Us

For any questions regarding returns or exchanges, please contact:

Email: support@aimclick.com

AimClick reserves the right to update and interpret this Return & Exchange Policy according to applicable laws and business requirements.