Shipping & Delivery Policy
Shipping & Delivery Policy
At AimClick, every shade is custom-made to fit your windows perfectly. Once your order is confirmed, our production team begins preparing your custom window coverings to ensure fast and reliable delivery.
Order Processing Time
After your purchase is completed, we will begin customizing your shades immediately.
Production and packaging typically require 3–7 business days. During peak seasons or promotional periods, production times may be slightly extended.
Please note that all custom-made products require production time before shipment.
Shipping Costs
We offer free shipping on all orders within eligible delivery areas.
Orders are shipped through trusted carriers, including:
- UPS
- FedEx
- DHL
- USPS
Additional shipping charges may apply for certain remote locations or special delivery areas.
Delivery Time
After production is completed, delivery typically takes:
7–9 business days
Please note that remote areas or unexpected circumstances may require additional delivery time.
The estimated delivery time includes production and shipping.
Production & Delivery Schedule
| Collection | Production Time | Total Delivery Time (Including Production) |
|---|---|---|
| Fabric Swatches | — | 2–3 Business Days |
| Roller Shades | 1–3 Business Days | 7–9 Business Days |
| Dual Shades | 1–3 Business Days | 7–9 Business Days |
| Zebra Shades | 1–3 Business Days | 7–9 Business Days |
| Cellular Shades | 2–4 Business Days | 9–12 Business Days |
| Roman Shades | 3–5 Business Days | 9–12 Business Days |
| Woven Wood Shades | 5–7 Business Days | 12–14 Business Days |
| Outdoor Shades | 3–5 Business Days | 9–12 Business Days |
| No Drill Shades | 1–3 Business Days | 7–9 Business Days |
Shipping Confirmation
Once your order has shipped, AimClick will send a confirmation email containing your tracking number.
You can use this tracking information to check your order status at any time.
Delivery Delays
Delivery estimates are calculated from the shipping date, not the order date.
Actual delivery times may vary due to:
- Incorrect or incomplete shipping addresses
- Carrier delays
- Customs procedures
- Weather conditions
- Other unexpected circumstances beyond our control
Order Marked Delivered but Not Received
If your package shows as delivered but you have not received it, please first contact the shipping carrier to locate your package.
Once the package has been transferred to the carrier, delivery handling is managed by the shipping provider.
If you need further assistance, please contact AimClick customer support and we will do our best to help.
Lost or Damaged Packages
If your order is lost or arrives damaged during shipping, please contact us immediately.
Please provide:
- Order number
- Photos of damaged items
- Shipping information
Our team will review the situation and assist with a solution.
AimClick is not responsible for delays caused by:
- Severe weather
- Natural disasters
- Carrier interruptions
- Events beyond our reasonable control
Order Cancellation & Modification
Because AimClick products are custom-made specifically for each customer, production begins shortly after your order is placed.
If you contact us within 12 hours after purchase, we may be able to cancel your order and issue a full refund.
Once production has started, cancellation is no longer available.
Order modifications may be requested after purchase. A 40% modification fee based on the original order amount may apply after production begins.
Taxes, Duties & Customs Fees
For international orders, additional customs duties, taxes, or import fees may be required by local authorities.
These charges are determined by your country's regulations and are the customer's responsibility.
For detailed information regarding customs fees, please contact your local customs office.
Need an Urgent Order?
If you need your custom shades by a specific date, please contact AimClick before placing your order.
Our team will review your request and advise whether expedited production or shipping options are available.
Contact Us
For questions regarding shipping, delivery, or your order:
Email: support@aimclick.com